Effective Date: January 1, 2025
At Solvance Software, customer satisfaction is our top priority. Our refund policy is designed to be transparent and fair.
Refunds may be issued under the following conditions:
The project has not yet started and cancellation is requested within 3 business days of payment.
A major service issue prevents delivery as agreed and cannot be resolved within a reasonable time frame.
Refunds will not be provided if:
The project has been partially or fully completed.
Delays occur due to client-side factors (e.g., late feedback, content, or approvals).
The client changes project requirements after work has started.
All custom software, design work, and digital deliverables are non-refundable once approved and delivered.
To request a refund, please contact us at info@solvancesoftware.com with your project details and reason for the request. Each case will be reviewed individually.
For refund inquiries or billing questions:
📧 Email: info@solvancesoftware.com
📞 Phone: +1 (262) 326-4621
🏢 Address: 212 N 2nd Street, Ste 100, Richmond, KY 40475, United States